The Statistics screen answers what the dashboard chart does not: which phone carried your messages, from which SIM card, and who asked for them. It is what you look at when a SIM card gets blocked by its carrier, when a phone bill goes up, or when you want to know who sends from the dashboard.
Open it from Statistics, in the Main section of the menu.
Choosing the period
The period selector at the top offers the last 24 hours, 7 days, 30 days or 90 days. Days follow the time zone of your gateway (Settings), exactly like the dashboard chart, so a day here is the same day as there.
The whole history is used: statistics are counted from the messages themselves, not from a counter that had to be running. On a gateway installed long before this screen existed, the past is there from the first day.
The counters
| Counter | What it counts |
|---|---|
| Sent | Messages created to be sent over the period, whatever became of them |
| Received | Messages your phones received |
| Delivered | Sent messages your carrier acknowledged |
| Failed | Sent messages that ended in failure |
| SMS segments | What a carrier bills. A message longer than one SMS counts as several |
| Delivery rate | Share of sent messages that were delivered. Shows a dash when nothing was sent |
Received messages are never part of the delivery rate, and never count as delivered: we do not deliver what you receive.
By phone, by SIM card, by author
Three tabs split the same messages three ways. Each line shows sent, received, delivered, failed, segments, the delivery rate, and the Active column: the first and last day that line carried traffic over the period. Lines are ordered from the busiest to the quietest.
- By phone: one line per paired phone.
- By SIM card: one line per SIM, named by the name you gave it, or by its carrier. Useful to see which card works and which one is idle.
- By author: one line per account of your team that sent from the dashboard.
The three tabs always add up to the same totals as the counters above them.
Not attributed
Some messages belong to no phone or no account, and they get a line of their own called Not attributed rather than disappearing:
- a message still waiting in the queue has no phone yet;
- a message created by an API key, a rule or a campaign has no account behind it.
Without this line, the table would add up to less than the counters shown just above it.
Removed phones and SIM cards
A phone you removed, and the SIM cards it carried, stay in the tables with a Removed badge. Their messages are still counted, and the Active column tells you when they were working. To look at a period when a removed SIM card was active, pick a longer period.
Phones removed before your gateway was updated to the version that brings this screen lost the link to their messages at the time: those messages are counted under Not attributed.
The chart on the Dashboard, and what it adds
The Dashboard carries a shorter reading of the same traffic, in one picture:
- bars per time slot for the messages: what went out, the share of it that failed, and what came in;
- underneath, a thin strip showing how much of the time your phones were connected, over the same time slots and the same axis.
That is what the two together are for: a stretch where the phones were offline sits right under the slot where messages failed, so you see the cause and its effect without comparing two screens.
The failure count in the sentence above the chart is exact over the whole period. Placing each failure in its time slot needs the failures themselves to be read, so on a period with a very large number of failures the bars stay whole and the chart says so; the count stays exact either way. A failure is placed in the slot where the message was created, which is the slot its outbound bar is in.
Use this screen instead when you need to know which phone, which SIM card or which account is behind those numbers.
What this screen never shows
Only counts. No message text, no phone number of a correspondent: the statistics are read on your own gateway and never leave it.