Frequently asked questions

Your gateway keeps running: the product and your data are on your machine, and your licence is yours from the moment you buy it. An outage or the disappearance of our server stops nothing for at least 30 days, never withdraws a licence and never loses a message. The licence agreement sets out exactly what happens beyond that. Keep your key, your installation files and your backups.

Not permanently. The gateway needs the local network to talk to your phones, the Internet if you call its API from outside, and a short licence check with our server about once a day. That check carries no message and no contact, and it can fail for up to 30 days without stopping anything. Our central server is never on the path of a message.

Whatever your carrier plan charges, and nothing more. We bill neither the message sent, nor the message received, nor the number of devices.

A single command, on your own server or on a free-for-life machine at a cloud provider. The installation guide walks through every step, up to pairing the first phone.

An unlimited right of use in time on its major version line, and every update of that line free for life, security fixes included. A future version 2 will be a paid upgrade.

Yes. The machine fingerprint is reset from your account area, without contacting us and at no extra cost.

Yes, at least one, running Android 8 or later, with an active SIM card and an SMS plan. It stays on charge and connected to your gateway: treat it as a piece of equipment, not as the phone you carry around. You can pair as many as you like, the licence never counts them.

Yes, and that is the whole point: the message leaves from your SIM, on your own plan, which is why we bill nothing per message. You need an active SIM whose plan allows the sending you intend, since your carrier's terms and messaging policies still apply. An unlimited-SMS plan is usually what makes the bill collapse compared with a cloud provider.

Yes. The gateway spreads sending across every phone and every SIM you pair, and each SIM has its own daily quota, which you set to stay within what your carrier allows. You choose the rule: round robin, by carrier prefix, or a specific SIM for a specific campaign.

You have 7 days from your purchase to ask for a refund, from your customer area, on the order concerned, with no justification to give. You get back what you paid, less the transfer fees taken by whoever carried your payment: those fees stay with them, and the net amount is shown to you before you confirm. The licence is then withdrawn from the installation, by a signed decision your gateway verifies: that is the only counterpart. Beyond 7 days, a refund remains due wherever the law requires it.

If you are enrolled at a school or a university, whatever your subject: name your institution in your account, upload a proof of enrolment (a student card, a certificate of enrolment or a campus badge) and add your academic address if you have one, which we verify by a code sent to it. We read every request by hand and answer in your account, and you pay only once it is approved. The edition holds every feature of the full licence, capped at 30 text messages a day for 12 months, then you ask again with the proof of that year. The pricing page states its price and the one condition it carries.